Scope of Services
LumiQuest connects patients with carefully vetted, independent dental clinics based on the information voluntarily provided by users and our internal evaluation processes. Our initial network focuses on Dubai, with potential expansion to additional cities over time.
1. Not a Healthcare Provider
LumiQuest does not provide medical or dental treatment, diagnosis, prescriptions, or clinical care. We are not a healthcare provider and do not replace consultation with a licensed dentist or healthcare professional.
Any guidance or matching support is informational only and should not be interpreted as medical advice.
Emergency Care
LumiQuest is not intended for medical or dental emergencies or urgent care. If you are experiencing a medical emergency, severe pain, infection, trauma, or any urgent health concern, seek immediate care from local emergency services or a licensed healthcare provider.
2. Human Review and Use of Tools
Case reviews and clinic matching decisions rely on human judgment. Supportive tools may be used to assist internal evaluation where appropriate, but no automated system makes final clinical or treatment decisions.
3. No Guarantees
While LumiQuest applies conservative vetting and ongoing monitoring, we do not guarantee:
- Treatment outcomes or clinical success
- Accuracy or completeness of information provided by clinics
- Availability, pricing, timelines, or appointment outcomes
- Insurance compatibility or reimbursement
We do not guarantee uninterrupted access, availability, or error-free operation of the website, forms, communications, or related services.
4. Independent Clinics
Clinics within the LumiQuest network operate independently. LumiQuest does not control clinical decisions, pricing, treatment delivery, or patient care. Any agreement, treatment plan, or financial arrangement is strictly between the patient and the clinic.
5. Informational Content
Educational or informational content published on this website is provided for general understanding only and does not replace professional medical advice, diagnosis, or treatment.
6. Insurance Information
LumiQuest does not verify insurance coverage, confirm eligibility, or communicate with insurers. If you voluntarily share insurance information, it is used only to help guide your own verification process.
You remain responsible for confirming coverage and financial responsibility directly with both your insurer and the clinic before beginning treatment.
7. Personal Responsibility
By using the platform, you agree that:
- You will independently evaluate clinics before committing to care
- You remain responsible for all healthcare decisions and outcomes
- You will only upload materials you have the legal right to share and that do not violate privacy, confidentiality, or applicable laws
8. Clinic Participation and Network Integrity
Clinics participating in the LumiQuest network acknowledge that:
- LumiQuest is not a marketing marketplace and does not guarantee patient volume
- Participation is selective and may be paused or revoked if trust, safety, or ethical standards are not met
- Referrals may be limited or discontinued based on patient protection, feedback, or internal review
9. Privacy and Data Boundaries
Clinics may not request, retain, or reuse patient data unless the patient explicitly consents to begin care directly with the clinic. LumiQuest maintains independent data handling practices as outlined in its Privacy Policy.
10. Financial Relationships
Participation in the network may involve service fees communicated privately after acceptance. Financial arrangements are not publicly disclosed and do not influence clinical judgment, patient safety standards, or referral integrity.
11. Governing Framework
This disclaimer is interpreted in accordance with applicable laws and regulations relevant to the services provided. Any disputes or claims related to the platform shall be addressed in a manner consistent with applicable legal standards.
12. Contact
For questions regarding this disclaimer, contact: support@lumiquestdental.com